Hi guys,
We are removing import trades from the CORE package and we decided to write a post and give some explanation why we took this decision.
- We get a lot of requests and support tickets around import.
We really want to provide excellent support and replay as fast as possible but we can't do it for everyone as we are a small startup at the start of our journey. So instead of providing
poor support for everyone, we decided to provide excellent support for few.
- A better way of importing your trades
As importing your trades is such an important part of our platform we decided to rewrite it and invest a lot of time and money in it so we can have an excellent import. Plus we really want to support all possible brokers. With this in mind, we decided that we need to move it to the PLUS & CORE package to be able to invest more time and money in this feature.
Please let me know in the comments what is your opinion about this.
Thanks & Happy trading
I'm really not willing to pay for your software unless it can accurately import trades. I've been using Tradersync since January and it has imported so poorly that I had to re-do everything in excel. So I'm not paying for another one unless you show me you can import my trades correctly.
Hi @Steve Beamer,
You are right, most of the other competitors have import problems and we have it too with some platforms. Importing trades is the harder part and we are trying to make it as easy and accurate as possible.
The best we can do for you is to refund your first payment if you are not pleased with our import.
Thanks,
Alexandru
I'm trying and testing CSV file imports Using AntSignals "Generic" format. Everything maps just great but nothing is getting imported. Trying CSV (comma delimited), CSV (UTF-8), CSV (MS-DOS)... still nothing coming in...
I have found another solution. Please cancel my subscription.